Due to hygiene and safety reasons, we are unable to process any returns and/or exchanges on our jewelry products, caps, or hair extensions unless deemed faulty by XO HANNAH.

Return of keychains is at cost to the buyer unless deemed faulty by XO HANNAH.

We are not responsible for any damaged goods when they arrive to you. Please contact AUSPOST or visit their website for compensation on lost or damaged items.


Due to hygiene and safety reasons, we are unable to process any returns and/or exchanges on our jewelry products, caps, or hair extensions unless deemed faulty by XO HANNAH.

Return of any other product is at the cost to the buyer unless deemed faulty by XO HANNAH.

We are not responsible for any damaged goods when they arrive to you. Please contact AUSPOST or visit their website for compensation on lost or damaged items.


A Gift Card may only be redeemed by purchases up to the value specified on the Gift Card. If you wish to make a purchase that exceeds that value, you must pay the excess using another method of payment.

Gift Cards should be treated like cash. Lost or stolen Gift Cards will not be replaced or refunded.

You are liable for all transactions on your card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.

Contact if you have any reason to believe an error has occurred in relation to a gift card.


Tracked AUSPOST can take 5-10 working days to arrive. Stamp postage can take 2-5 weeks to arrive. Express shipping - this takes 2-3 business days within Australia. You will have received a shipping confirmation once it was sent. For more info on shipping please visit the Australia Post website.

XO HANNAH is not responsible for packages lost in transit. To find your missing parcel, click here. To claim compensation for your lost package, click here.


All content produced by Hannah Walker is copyrighted under XO HANNAH. Product images used on this website are copyrighted under our supplier. For any enquiries, contact


Earrings, packaging and all other physical items from XO HANNAH are not suitable for children. These items can be choking hazards for young children and should not be treated as a toy. XO HANNAH is not liable for any ingestion or physical harm relating to our products.


At XO HANNAH, we take our responsibilities under current data protection regulations seriously. We recognise the importance of the personal data you have entrusted to us and are committed to properly managing, protecting and processing this data.


XO HANNAH is strongly committed to protecting your privacy. The purpose of this Privacy Policy is to inform you of the kind of information we may collect, use and disclose about you when you visit our stores, website or otherwise interact with us. Our policy gives you choices about what kind and how much information you provide to us and about how we use the information you give us. Our goal is to provide you with a satisfying experience whilst allowing you to control your privacy.


Depending on the circumstances and the relevant products or services, we may request and collect personal information, such as your name, age, email address, mobile number, internet address or screen name, billing address, postal address, type of computer and credit card number. We may also collect personal information about your interactions and transactions with us, including any contact we have with you by telephone or email.


XO HANNAH automatically gathers anonymous information to monitor the use of our website (under the domain name like the volume and frequency of visitors, the web pages accessed and any information downloaded. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and services to as many customers as possible. We may publish or provide this aggregate, anonymous data to other people.

Like many other websites, our website may use ‘cookies’ from time to time.

Cookies are tiny files of information that are stored on your computer when you visit a website. We may use cookies to enable you to use certain features on our website, store your preferences, recognise you when you return to our website and maintain information about your use of our website.

You can choose to disable cookies on your computer by changing the preferences or options menus in your browser. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

If we send you an email or other electronic messages, we may record the location and details of your site activity. This helps us better understand which products or services may be of interest to you.

Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP). We take reasonable steps to protect the security of personal information once it comes into our possession.

We communicate with you primarily via email. If you wish to unsubscribe from direct marketing communications, click on the unsubscribe link at the footer of any email and you will be opted out of the mailing list.

4. SMS

The XO HANNAH mobile message service (the "Service") is operated by XO HANNAH (“XO HANNAH”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice.

To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialling system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.), promotions, specials, and other marketing offers (e.g., cart reminder, special discounts) from XO HANNAH via text messages through your wireless provider to the mobile number you provided. Message frequency varies.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service


This policy applies only to XO HANNAH and not to other companies or organisations’ websites to which XO HANNAH is linked. Nor are we responsible for the privacy practices or policies of those websites.

We collect, use and disclose your information to provide, administer, improve and personalise our products and services and your experience on the XO HANNAH website.

We aim to understand your needs and behaviour, verify your identity and personal information, maintain and update our records, manage our relationship with you, conduct product and market research, train and manage our team, protect our lawful interests and deal with enquiries and disputes.

On occasion, we may use your information to notify you of any important changes to our site. We may also collect, use and disclose your personal information in relation to lawful requests from courts, government agencies and lawyers, suspected unlawful activity and acquisitions or potential acquisitions of our business.

We may not be able to do this without your personal information, for example, we may not be able to provide a particular service or product to you. We hope that you will find it beneficial to provide information about yourself to us.

We may disclose your personal information with our related body corporate and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, research, investigations, website or technology services.

Your personal information may be used to inform you on an ongoing basis of additional products and services or special promotions that may be of interest to you. We may contact you about such products, services or promotions by electronic messages (eg. email), online (eg. our website) and by other means, unless you opt out or we are subject to legal restrictions. You can choose not to receive such information when you are registering for a product or service on our website. Our electronic marketing communications will provide you with a simple means to opt out of receiving similar communications in the future.

The Privacy Act places certain requirements on us in relation to the personal information we collect, hold and handle. Nothing in this privacy policy is intended to limit our obligations or permitted handling of personal information under that Act.


You are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.


We hold personal information electronically. XO HANNAH operates secure data networks that are designed to protect your privacy and security. The Security Policy listed below explains how we protect your privacy and personal information.

The security of your information is important to us. We take reasonable steps to ensure that information is stored securely, both in electronic and physical forms and destroy or de-identify personal information when no longer required for any permitted purpose.

We are responsible for making our website secure. To help ensure that your experience is simple and secure, our website uses 256-bit Secure Socket Layer (SSL) technology – which is the industry standard for encryption technology. SSL encrypts all information including all personal information received from you and provides you with security and peace of mind when your browser and network supports the use of encrypted data transmission.

Your orders placed with will be fully processed in and shipped from Australia. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.

We will take all reasonable care to keep the details secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data.


You may request access to personal information that we hold about you at any time. If you would like to know what information we hold about you, please contact

If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible. We will provide our lawful reasons in the unlikely event that we deny any request for access or correction of personal information.

If we deny a request to correct information and you disagree, you may request that we make a note of your correction request with that information.

We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

If you would like to talk to us about this, or if you believe that our small business has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact Hannah on


If you have any complaints relating to online privacy issues on our websites, please notify XO HANNAH and we will promptly respond informing you that we are actioning your complaint and when you can expect a further response.

For information about privacy generally, or if your complaint is not resolved to your satisfaction, you may consider contacting the Australian Information Commissioner Office at or on 1300 363 992.


We may amend this privacy policy from time to time by posting an updated privacy policy on the XO HANNAH website.